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Dr. Al Bernstein is a psychologist, business consultant and speaker. His international bestsellers Dinosaur Brains and Emotional Vampires have helped people all over the world to deal more effectively with difficult people and situations in their lives. His newest book, Am I the Only Sane One Working Here?, describes 101 solutions to keep your job from driving you crazy.

Dr. Al lives in Portland, Oregon with his wife, Luahna. He has two grown children and a brand new granddaughter. When he’s not working, you’ll find him at Yoga class, a Rotary meeting or hiking with his dog and camera.

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What Do You WANT to Happen?

For thirty-five years as a psychologist, business consultant and writer, I have tried to help clients and readers keep the difficult people at work and at home from driving them crazy. To that end, I can offer one inspirational piece of advice: In difficult situations, before you do or say anything, stop and ask yourself, "What do I want to happen?" The reason this simple advice works magic has to do with the structure of your brain. At times, that same structure also makes this advice surprisingly hard to follow. Here's why: Human consciousness is a messy pile of thoughts,…

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