Speak Briefly, with Compassion and Warmth
There is one piece of wisdom that I believe would make this world a better place to live: “Speak briefly, speak warmly, and fill every sentence with kindness, clarity, and optimism.” We're all bad communicators, but don't realize it. The human brain can only absorb about 5-10 words and recall them with any degree of accuracy. That's one sentence, about 10 seconds. But most people talk for an average of three minutes before pausing. That means that the listener can only recall about 1/20th of what you said, and it is often the wrong 10 words! That's why, when I…